Design principles for user interfaces in AI-based decision support systems
- Hate speech in social media is an increasing problem that can negatively affect individuals and society as a whole. Moderators on social media platforms need to be technologically supported to detect problematic content and react accordingly. In this article, we develop and discuss the design principles that are best suited for creating efficient user interfaces for decision support systems that use artificial intelligence (AI) to assist human moderators. We qualitatively and quantitatively evaluated various design options over three design cycles with a total of 641 participants. Besides measuring perceived ease of use, perceived usefulness, and intention to use, we also conducted an experiment to prove the significant influence of AI explainability on end users' perceived cognitive efforts, perceived informativeness, mental model, and trustworthiness in AI. Finally, we tested the acquired design knowledge with software developers, who rated the reusability of the proposed design principles as high.
| Author: | Christian MeskeGND, Enrico BundeGND |
|---|---|
| URN: | urn:nbn:de:hbz:294-88638 |
| DOI: | https://doi.org/10.1007/s10796-021-10234-5 |
| Parent Title (English): | Information systems frontiers |
| Subtitle (English): | the case of explainable hate speech detection |
| Publisher: | Springer Science + Business Media B.V. |
| Place of publication: | Dordrecht |
| Document Type: | Article |
| Language: | English |
| Date of Publication (online): | 2022/04/28 |
| Date of first Publication: | 2022/03/02 |
| Publishing Institution: | Ruhr-Universität Bochum, Universitätsbibliothek |
| Tag: | Design principles; Design science research; Explainable artifcial intelligence; Hate speech detection; Local explanations |
| Volume: | 2022 |
| First Page: | 1 |
| Last Page: | 31 |
| Institutes/Facilities: | Lehrstuhl für Soziotechnisches Systemdesign und Künstliche Intelligenz |
| Dewey Decimal Classification: | Technik, Medizin, angewandte Wissenschaften / Ingenieurwissenschaften, Maschinenbau |
| open_access (DINI-Set): | open_access |
| faculties: | Fakultät für Maschinenbau |
| Licence (English): |  Creative Commons - CC BY 4.0 - Attribution 4.0 International |
